You are not signed in. (Sign In)

  • alarm.jpg

Real estate agents in my area were once again reminded this weekend in a very unfortunate way about  dangers that lurk in this business.  We found out this weekend the terrible news that one of our colleagues in another company was assaulted while showing vacant property.  She was also stabbed multiple times and left for dead.  The assailant was captured.  The agent is recovering.  But the consequences will remain for some time.

P3C Orion Sub HunterDuring my old naval-air days we used to engage in something called a "safety standown."  It was something group commanders directed that all commanding officers under their charge should perform within their units in the days immediately following a major mishap. In many groups, a safety standown day was mandated quarterly -- mishap or no.

The idea was for everybody to stop for a moment, if even for a day, to discuss safety issues. The purpose wasn't to "monday morning quarterback" the  unfortunate crew members who were involved in the mishap.  Rather, the purpose was for the benefit of other members in the unit. 

The unit "stood down" from all scheduled activities.  Training flights and training missions were cancelled.  They were cancelled in favor of a day long series of safety review meetings, lectures, education programs.  The purpose of which was to remind everyone what the safety protocols are and why the safety procedures exist.  The hope was to prevent similar events from happening in the immediate future.  

My colleagues and I will undoubtedly be looking for ways in the coming days to participate in office collections and other professional support we can give our local colleague who suffered this tragic event.   But, beyond that, I can't help but ask if there's anything more we can each do that's more proactive and forward looking to prevent such events?

So, it's in that spirit that I'm compelled to write this post.  I'd like to respectfully put a bug in the ear of all the managers and managing brokers who stumble upon this article and consider this:  you're the group commander for your troops.  When was the last time you conducted a "safety standown?" 

I realize it's unrealistic to expect your agents to afford to stop all sales activities for an entire day.  But then again, "safety standown" wasn't about stopping for a day.  It was about stopping, for any period of time that was enough to be noticeable, to discuss and think about safety.

In our fast-paced industry, I think even 10-15 minutes at the next office meeting -- or the next several office meetings -- could be that ounce of prevention. Supplement it with videos, handouts, or testimonials from the agents themselves.  it might even be effective to have the newer agents in your office conduct a small safety presentation.  (As a trainer, I can recommend such an activity as a highly effective learning exercise.)

Realtor BenefitsIf you need a few items to handout, remember the NAR resources available to you.  Here are a few to get you started:

Good luck, Commander!  As they say, "when placed in command, take charge."  It's your office, your meeting, your troops.  Think safety.

AttachmentSize
P3C-Orion.jpg20.09 KB
realtor_benefits_rev.jpg7.41 KB

Print this

Delicious Digg Reddit Magnoliacom Newsvine Furl Facebook Google Yahoo Technorati Icerocket

Posted in:

A great idea to talk safty at each meeting and can come up with ideas and plans for offices to make in regards to the staff saftey.
Good point it doesn't have to be about assault. As realtors you are out in the community and they tell us to notice things that may be drug, crime or terrorist related. You may notice gang activity going in a house a funny smell can be a sign of a meth lab. You may notice or hear things that put up a signal of concern children being beat or neglected. Rotwielers running loose in neighborhoods. These are all things to be brought to the authorities attention. Keeping our neighborhood secure require a watchful eye and action. Criminals do not like communities where they are watched.
This is so difficult for so many to understand why people act in violance and this seems to be the perfect crime to lure someone to show a house. Reviewing safty should be at all office meetings. Coming up with a plan notify when you go and who with and license plate number and notify when leave. Never drive the client meet them there is how we do it here in our area.
Thanks for adding those points. I can't agree more.  I can't tell you how many times I've seen new agents take an upcall from a buyer who just wants to meet at the property.  And what does the agent do?  She goes!  Bad idea.  Managers have a role in establishing a culture of safety when they  gather the troops for training.
Interesting article. I am working in the team of condos in Toronto agents, but I have never thought about such a situation, like being assaulted when showing property. However, you are right, it's not only about crime assault - there are also car accidents, sudden serious health problems etc. And when the company/team is built on the one strong leader, it may cause serious problems. I am not sure if safety standown could help also in that case.

Good points.  I think addressing topics of safety doesn't have to be confined to issues of assault.  A series of 15-minute discussions at weekly office meetings can effectivley span topics including: 

  • seat belt policies when shuttling buyers between property showings;
  • open house safety procedures;
  • the importance of CPR training;

The above can each easily be a 10-15 agenda item at each of the next 3 weekly office meetings.  Managers can cycle through them again, or add others on a quarterly basis to keep safety appropriately in agents' minds on some regular basis. 

You could even bump up the interest factor by linking some of the discussion about safety to potential agent liability if a client is injured while in the care of the agent.  That gets their interest every time.

Post new comment

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <h1> <h2> <h3> <h4> <h5> <h6> <em> <strong> <code> <del> <blockquote> <q> <sub> <p> <br> <ul> <ol> <li> <dl> <dt> <dd> <a> <b> <u> <i> <sup> <img> <object> <param> <embed>

More information about formatting options

CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Image CAPTCHA
Copy the characters (respecting upper/lower case) from the image.