Policies and Prosperity: How company policies affect salesperson income
September 6, 2006 by Carmel StreaterWho says faith is dead in
Gut feelings form the basis for so many real estate
decisions that it is easy to overlook the fact that they lead the typical newly
licensed agent to leave the business."? In
the first two years after initial licensing many researchers report licensee
dropout numbers as high as 85 percent."?
Many of those dropouts have financed their new careers with life
savings, second mortgages on properties and spousal earnings."?
Is there an alternative to the good old gut decision?"? Sometimes there is."? There are some brokers in all markets who
have the organizational skills and interest in personal excellence to take the
time to draft a company policy manual."?
If making clear and complete statements of the company's position on all
matters related to listing and selling real estate was good for nothing else it
is always a bright star that marks the place where a broker who cares about his
associates, staff, company and himself can be found.
One of the great rewards of a real estate sales career is
working with a broker who gives you the support you need when times are
tough."? Pairing yourself with a broker
who shares your ethical and business mindset is the simplest way to make good
times better and bad times tolerable."? A highly
competent broker who has a policy manual that you are allowed to read before you sign on is already giving
you the highest level of support."? This
broker wants you to be happy and make lots of money."? This broker wants to be happy along with
you."? This broker is capable of making a
policy and sticking with it.
You're a sales associate."?
Why should you care if your broker has a policy manual?"? There are a number of excellent reasons why
your broker's problems can become yours."?
Let's examine five of them:
- A broker who"?is unable to clearly state"?where he wants to go and how he plans to get there"?will probably never arrive anywhere worth the trip."? Do you really want to coast along aimlessly with him or would you rather find another broker who has clearly stated goals and policies?"? You may be horrified by what you read in the company policy manual, but at least you are forewarned and can save yourself a lot of grief by associating with another motivated broker whose policies are more in line with your convictions.
- It will do you no good whatsoever to work long and hard if your broker has no written policy outlining the support he will give (or even sell) you."? You may find yourself spending lots of time pursuing listings or certain types of clientele only to find that your company has no interest in marketing listings or serving clients of that type."? If you had known about this part of the company culture or read a mission statement you might never have associated with this broker, thus saving yourself and the broker time, money and effort.
- Are you an innovator who lives
to try new things?"? If your broker
hates or fears innovation you will find yourself in a constant struggle
with the individual whose business support you need the most."? It may not be your fault; when the
broker spoke at the fateful church or association meeting he may have
spoken in support of a specific change."?
He just never intended to allow change in his company."? You assumed that his attitude toward
change was the same as yours."? Wouldn't
you have liked to see his policies regarding innovation in marketing and
prospecting?
- If you are like 99.99 percent
of real estate salespersons you have a limited amount of money to spend on
prospecting and marketing."? Working
with a broker who requires you to spend more than you have may prove so
stressful that your concentration on the job will be seriously impaired."? A vague "not so much" answer to money needed
questions can be disastrous to your personal finances."? A competent broker should be able to
furnish prospective hires with a detailed and complete list of what they
will be required to pay out and when it will be paid."? A broker who is unable to furnish such a
list is telling you that he has very little interest in your ability to
make a successful career in real estate."?
A policy manual should include such information.
- You are in competition for a
client with the Prima Diva at your brokerage."? You both have claimed the client for
your own."? The client feels like
dinner in a lion's den and demands that your broker to decide who will win
his business."? The company policy
manual should have clear guidelines for deciding who will get the client,
and the broker should have a known record within the brokerage for
following those guidelines, even when Madame Diva is the broker's
significant other."? Wow!"? What a radical concept!
Nearly all
newly licensed salespersons go to interviews with brokers with no list of
questions and no idea of what those questions should be even if they did think
of making a list."? How fine would it be
for the broker to have such a list, complete with answers, on hand?"? Along with a policy manual there should be
The Question List."? Anyone who finds a
broker with both has unearthed a treasure."?
That level of organization might not be your cup of tea as a new
licensee."? But after a suitable length of
time working in a brokerage where salesperson costs are not specified, where
the person who gets to the broker last wins disputes, where commission checks
are subject to bounce and where the broker is too busy putting out fires to
plan his future business strategies, it might just look a lot more
attractive."? Unless, of course, you have
become a dropout statistic.














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