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The Myth of Cold Calling

In my blog last week, I talked about open houses and other ways of past business practices that may not be the best thing for your real estate future. Right after that blog was posted I found myself in the midst of "Exhibit A." I was in Texas and sat in on a large sales meeting of agents raring to kick off 2007.

If there was ever a case in point that illustrated my beliefs, this was it. In my writing last week, I argued that open houses, door-knocking and other old-school methods were the proverbial kryptonite to anyone serious about success. I walked right into a prime example of this in action.

I could not believe it. A broker was hammering attendees about the miracle of cold calling.

"Get on that phone," he said. "Doing something is better than doing nothing."

That's great if you're looking to get by or trolling for the next deal, but it doesn't help at all in the long-term process of building systems and marketing strategies that bring clients to you consistently.

Every one of us gets into survival mode, so I'm not surprised that these "tried and true" practices are still trotted out at office meetings. The problem in cold calling is that once you hang up, whether or not the call turns into an appointment, you're right back into the merry-go-round thinking of "Now I need. . ." Another round of calling? Door-knocking? More rejection? That application I threw away for air conditioning repair school?

Unfortunately, I find that people who cold call as a primary prospecting tool wake up five or 10 years later still not owning their business. They have to keep making that next call, except now they're worn out and die a slow, painful death in real estate.

As I've said before, it's not that cold calling doesn't work. It can. And the broker was partially right when he said it's better to take action than watch the moss grow around you.

The point is this ' doing the right things that leverage your time and allow you to nurture a business is the key. It's not about what you do, it's about what systems you put into place that can do for you.

I'll keep this thread going in my next writings. Let me know your thoughts and experiences.

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I couldn't agree more with this article as I employ a lot of different lead generation tactics in my real estate investment. As an investor or Realtor it comes down to determining where your time is best spent when it comes to lead generation. Just picking up the phone book and cold calling is not the most effective use of your time. Those are what I call C leads in my office. C leads are never something business owners themselves should be pursuing. C leads are to be pursued by hourly employees with the goal of turning a C lead into a B lead or a (Hot) A lead. When the lead progresses down the sales funnel, then and only then, should the Realtor or business owner step in and start working it.
Great post! I totally agree with your observations about "old school" techniques. With the convergence of technology it's essential that the expression "well that's the way we've always done it" goes by the way-side. I look forward to seeing future observations and opinions on this topic.
I had to respond to your article. I did not read your previous one, but I believe that in today's real estate market, agents have to use both old school and new school methods when trying to gain more listing appointments through cold calling and other prospecting methods. Here in the South Florida market with so so much competition, agents must stand above the competition. When a listing is expired or for sale by owner, the seller receives at least 10-20 calls per day from agents begging them for appointments. My prospective strategy is to continue to use the old methods of calling both expired listings and for sale by owners, but also be ready with creative marketing strategies to show them that no other Realtors (mostly old school) will have. I also visit many of my expired listing clients and drop off my custom marketing brochure on a cd which again makes my services stand above the competition, and my clients actually see who I am and will remember me when they do deside to sell their home. When I call back to thank them for meeting with me, they will remember my name over the dozens of agents that are calling on a regular basis. The problem with many agents in this business is they are stuck in old school marketing practices and will not dive into the new age of real estate marketing technology. These dinosaurs will continue to use what has worked for them in the past. Younger and more web-savy agents can use this knowledge and gain more listings than they ever imagined by combining old school techniques with the new wave of real estate marketing. Here in South Florida, it is survival of the fittest with so many agents competing with one another just to get an appointment. It is time for agents to start implementing online marketing and not just sit in a call room with an old Mike Ferry script calling FSBO's and Expired's. It is time to put together a marketing plan and have it ready to show your prospective clients on cd or a colorful brochure with an exact marketing plan with Internet advertising. Over 77% of buyers use the Internet to search for a home. Shouldn't agents think about this when they are trying to solicit a seller for a listing appointment and implement an online marketing plan to show their seller that they are a tech-savy agent with the marketing skills to truly sell their home? Aren't dinosaurs extinct?
Thank you! Great article and I look forward to your next addition to this. It makes sense and is wonderful to hear someone actually say it.

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