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While Greg and I were at a Hobbs/Herder MegaMarketing seminar recently, someone raised the question of how to do personal marketing for a "Team" and asked how it differs from marketing an agent. It's a great topic, but the positioning of a team is a challenge for many agents who employ a staff to support the business.

The typical branding I see so much is "Team (your name here)" ' Team Hobbs, Team Smith, Team Miller, etc. In these "concepts" we lose sight of who to connect with, because ad campaigns so often show the unknown agent with a group of unidentified people. We don't know the buyer's agent from the listing coordinator. It's a generic group, unless the principal is clearly a standout.

If you're trying to market your business as a group of professionals, then you must remember the basic principle of personal marketing first. It still applies, whether you have one assistant or 10 employees. Personal marketing is all about branding the individual. People can't connect with a company, they can't connect with a team, they can really only connect with the agent, otherwise there's no emotional bond and nothing that links you to potential clients.

Smart marketing ties a product directly to its targeted niche, and your personal marketing should be no different. That's why Proctor and Gamble creates campaigns that bond you with a soap, deodorant, even disposable diapers ' not the company that produced these products. If you have a team, your materials must draw the consumer to you with a human connection. They bond with you and the fact that you're a real estate professional is secondary to the closeness you want to establish up front.

These examples apply to other professionals who market their services, and we can learn a lot from how they position their "team." Effective ads for attorneys and physicians portray Dr. Martin or John Smith, Esq. as the primary "face" of the company. It's assumed that when you show up for an appointment, there will be a receptionist, bookkeepers and admin people who're part of the team. But your first and foremost bond is with that trusted pro who is the face of the company. That's the person you're buying.

And so it should be with you.

Let me know your thoughts about this. As the year progresses and the market continues to normalize, we'll all have to be more precise about getting the most out of our marketing strategies. I'd love for you to share your experiences with me.




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Why are you pushing that agents promote themselves? This is the only industry where the sales person’s photo is on their business card. I am not buying the agent. This is exactly why this industry is in the mess it is and Zillow is getting all the attention it is. Agents are increasingly on the short end of the stick as consumers shop more and more online away from agents where it’s not all about "me," "my awards" and "I."
About Team Marketing. I am considering moving to a team mainly because of the power of the group, but I recently heard at a GRI class that teams and groups are being investigated for 'agency' violations. Have you heard anything about that?
Don- I'd like to respectfully offer a different opinion. As you noted, most real estate teams out there are the 'Betty Brown' Team or the "Jim Hartman' Group, and MOST teams feature the entire focus on the rainmaker, with the team members blending into the background. Our rainmaker, Sue Lusk-Gleich, made a really savvy decision when she formed her team as The Columbus Team (being in Columbus, Ohio). All our marketing features a graphic of all the team's photos (for an example, go to our web site www.thecolumbusteam.com). In addition, realtors on the team are encouraged to individually market themselves as an integral part of the team. My real estate blog is part of my individual marketing. Instead of a pyramid structure where the rainmaker is at the top and the team members are at the bottom, our structure is more like a wheel, with spokes going into the hub- our rainmaker. The downside of the 'Betty Brown Team' is when Betty Brown wants to step back from the business... and the public, who has been conditioned the Betty Brown is THE go-to person, abandons the team when Betty Brown is no longer there....

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