There are a fair number of "Agent Productivity' software programs and services available that enable the user to create "Activity Plans', or "Campaigns'. These Plans have several tremendous benefits, and if you are using one of those programs (listed below), and you have not yet seriously looked into using the activity plan capability in them, you are missing out on an incredibly valuable tool that you already own. For those of you thatare using, or plan to use them, the following information will help in the development of them.