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Winning the Brokerage Design Sweepstakes


It is old news that the classic real estate brokerage business model is no longer functional. Its financial and ROI performance over the last several years of record residential sales production has forever sealed its fate especially in the eyes of potential investors. Surely it is just a matter of time before the weight of its dysfunction causes it to expire like yesterday's SUV in the face of four dollar per gallon gasoline.

The fact that the industry is still trying to ring success out of it is, more than anything, a tribute to the great civic generation broker owners who have the financial power to continue its operation despite overwhelming evidence to the contrary. In classic Civic style they are protecting those who got them there.

The pending peril of this American classic has not gone unnoticed. The literature and media almost weekly feature stories about new challengers who are spending millions to create business models that can exploit the weaknesses of the old way. It is almost poetic that these stories, heralding the rise of the new, are so often placed next to the latest media attack that have been so influential in promoting the demise of the old.

However, it will take more than counter investments and negative public relations to conquer the real estate industry. From an economic view this is simply not how things happen in American business. Given the choice between new and unfamiliar service offerings or enhanced and improved versions of familiar service options the American consumer almost always looks for the "best of breed" and most improved from the existing choices. Accordingly, if there is to be an Olympics for the real estate services space (and there surely will be) and if there is to be a gold metal (perhaps measured by profitability) for the service model that wins the hearts of the new consumer the winner will likely be drawn from a somewhat familiar player.

So what is keeping this award winning business model from emerging from the confusion and financial distress of the current market? In all probability it is the "geezer factor." There is evidence to suggest that the vast majority of the owners, executives and managers in today's industry are way over that point in their lives and careers where they are willing to risk even limited futures and fortunes on creating the "killer service application" for the consumer real estate experience.

What the solution?

In many industries this dilemma has been solved from the top (sometimes through the biggest companies, government or universities) by creating a competition that seeks to reward creativity and innovation in the form of a contest or competition. The successful design would be the one that addresses a number of specific industry issues or conditions. Consider similar competitions that have contributed to today's crop of high mileage and hybrid automobiles.

Developing criteria for judging the winner should present no problem. Profitability, value propositions, consumer experiences, integration of technology, management systems and attractiveness to investors all have to be reflected in the winning design.

This is an amazing industry filled with creative, innovative and brilliant people many of whom unfortunately are not in positions of power and influence within their firms. Why are we not taking advantage of these synergies? Why are we gambling that this may be an industry that is in fact destroyed by an outside player? Why on a landscape that is cluttered with dysfunction among even the best players are we pretending that the magic solution will be developed as a proprietary and competitive advantage?

This is a challenge that deserves an open and competitive process. This is a destination and an opportunity that could benefit everyone now, and more importantly, in the future as we seek to motivate a generation to pick up the reins and continue the greatness of those who have so successfully guided the American dream over the past fifty years.

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Purchasing a home is the largest financial decision made by most families. But home sellers and home buyers are harmed when government or private restrictions on real estate broker competition prevent brokers from offering innovative services or adopting new, cost-saving practices. Therefore, the Antitrust Division will continue to use both law enforcement and competition advocacy tools to protect competition and consumers in real estate markets.
You Have a Crystal Ball! Here Comes the Outsiders.... www.HomeDiscovery.com Great Blog!
I disagree with your statement that "the classic real estate brokerage business model is no longer functional." I am actually stunned that you would say something like that. I can assure you that they are alive and well in most major cities and that the Coldwell Banker, Remax, Prudential and Century 21 offices in most cities are doing fine. There are upstart's, new business models and ways of doing business, but I do not see these traditional firms going out of business anytime soon.
I have been a real estate agent for 10 years. My speciality is listing Expired Listings and FSBO. I was a listing agent, in the last three years I have become a buyers agent by default. I get between 30 to 40 buyers leads a month. This leaves very little time to solicit listings. To overcome this dilemma I have developed a website called FindABuyerForMyHome.com. This is an Internet database of home buyers working with Real Estate Agents. When home owners input thier home's criteria the website will search the database of home buyers for a match. When a match is made the home owners will be given the contact information for the Real Estate agent working with that agent. FindABuyerForMyHome.com is an Internet database of home buyers working with real estate agents. When home owners input their home's criteria the website will search the database of home buyers for a match. When a match is made the home owner will be given the contact information for the real estate agent working with that buyer. Agents now can market their home buyers as a commodity to home owners. as you can see by marketing the home buyer as a commodity to home owners this Internet site reverses the process of soliciting for listings. By sharing this information with the public and the real estate community, the sale of homes will take place in a more efficient manner. This information can be used by the real estate community in many different ways. When you go to the site our database is limited, so you will have to go in as a home owner in the price range of 190000 to 250000 with zip code of 46375. If you think this system has some value for lead generation I would like to discuss in detail with you. Thank you for your consideration. Art Raby
I love your blog. Great content.
Following a thread on Stefan Swanepoel blog last week I would like to hear how you think agents should change? Aren't they overpaid? 6% is a lot of money on a $1million home, even if they only work on risk. Does it really take twice as much effort to sell a $1million house vs. a $500K house? Isn't a flat fee more fair?
Excellent! I'm a REALTOR experiencing the resistance every day. Change is the only constant and is feared by many - even when you are on the right track you get run over if you just sit there. The "geezers" need to look forward - life is the future you can't live in the past.
Well put Jeremy: When is the industry going to wake up. Over 2,000,000 agents with most failing. Change is good!

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